Ignacio de las Cuevas privacy policy

We take your privacy seriously. We suggest you take a few minutes to read, understand and, as appropriate, accept our Privacy Policy.

1. Who is responsible for processing your data?

IGNACIO DE LAS CUEVAS S.A.
Rua dos Teceláns, 5. 32001 Ourense
protecciondatos@grupocuevas.com
Tel: 988211013

2. What data of yours do we process, for what purpose and how long will we retain your data?

2.1 We process the data you have provided - through paper forms, our website, apps or email - when you carry out one or more of the following actions:

a) If you fill in forms to participate in draws, competitions and other promotions we organise: name and surname, ID document, data of birth, sex, landline number, mobile number, email address, town and province of residence.

Purpose: to manage your participation in the draw, competition or other promotions and as specified in the corresponding Legal Bases.

Retention: we will retain your data until you expressly ask us to eliminate them. In that case, the data will be eliminated using the appropriate security measures.

b) If you give us your consent to image/sound recording on the occasion of draws, competitions or other promotions, and when you participate in visits to our facilities: name and surname, ID document, image (photograph and/or video), audio, date of birth, landline number, mobile number, email address and signature.

Purpose:

  • Publication of images/audio clips on the company’s private Intranet
  • Publication of images/audio clips on the social networks of Grupo Cuevas and associated brands
  • Publication of images/audio clips on a magazine, blog or other corporate material/format
  • Communication of images/audio clips to the mass media.

Retention: we will keep your data until you expressly ask us to eliminate them. In such case, they will be eliminated using the appropriate security measures.

c) If you apply for the Grupo Cuevas Loyalty card: name and surname, ID document, date of birth, sex, nationality, educational level, landline number, mobile number, postal address, email address, number of people in your household, number of children, reading habits, pets in the home and signature.

If you are also a Campaña Bebé beneficiary, we will also keep the following data: copy of the libro de familia (family register) and the newborn’s date of birth.

Purpose: to receive information on promotions and launches and to benefit from special advantages as a loyal customer. In this regard, we may prepare profiles so we can offer you products you might find interesting.

Retention: data provided will be retained until you apply to opt out of the Grupo Cuevas Loyalty Card.

d) If you request the home delivery service when purchasing from our points of sale: name and surname, landline number, mobile number and postal address.

Purpose: to provide you with the requested service.

Retention: we will keep your data until you expressly ask us to eliminate them. In that case, the data will be eliminated using the appropriate security measures.

e) If you apply to receive our Newsletter, Push notifications, Email notifications, sms notifications or any other notification on our products, services and activities: name and surname, date of birth, mobile number, email address, town and province of residence and signature.

Purpose: to provide you with news, products and services from our brands, including those of companies belonging to Grupo Cuevas, and receive alerts on opportunities and promotions not included in our Loyalty Programme.

Retention: we will retain your data until you unsubscribe from the above mentioned communications.

f) If we ask for your opinion on Ignacio de las Cuevas S.A. in general or on any particular product or service: date of birth, email address, town and province of residence and your corresponding assessments.

Purpose: to find out what our customers think in order to improve their experience with our company.

Consequently, we may sometimes ask you to answer a simple questionnaire to find out what you think about us.

Bear in mind that we are interested in our users’ opinions from a statistical perspective. Therefore, when we receive your opinion we give it a pseudonym, that is, your responses will only be associated to a code. We then deliver the pseudonymised information to the entity that helps us conduct studies so that it can be analysed together with the opinions of other customers to produce a statistical study on the image and perception of Ignacio de las Cuevas, S.A.

Of course, you don’t have to give us your opinion if you don’t want to.

Retention: the time required to produce the final report on the results.

g) If you send us your Curriculum Vitae with the data you decide to include.

Purpose: To form part of our “Candidates” database, assess your suitability for a job or task and notify you of employment opportunities in one of the Grupo Cuevas companies and participate in selection processes.

Retention: we will keep your data until you expressly ask us to eliminate them. In any event, if you do not access a selection process within 18 months from the date we receive your curriculum vitae, your data will also be eliminated.

2.2 Data not provided directly by you and which are the result of applying algorithms (inferred data).

Inferred data result from the application of algorithms to analyse a variety of data, such as purchase records in order to profile individuals, find out about our customers’ interest in certain products, purchase times, tastes, purchase record, promotions consumed, etc.

Under no circumstances do we analyse our customers’ social media. All inferred data are data referring to your activity and interaction with Ignacio de las Cuevas S.A.

3. On what legal basis does Ignacio de las Cuevas, S.A. process your data?

a) If you participate in draws, competitions or other promotions, on the basis that you have filled in the application form. If we could not process these data, you would not be able to participate.

b) If you participate in an image/sound recording during draws, competitions or other promotions or when you visit our facilities, on the basis that you have given your express or unequivocal consent.

c) If you are a beneficiary of the Grupo Cuevas Loyalty Card, on the basis of the commercial relationship established between the two parties when you sign the application for the card and give your express and unequivocal consent for us to communicate your data to third parties. If we could not process and communicate these data, you would not be able to benefit from the advantages offered by the card.

d) If you request home delivery when purchasing at our points of sale, on the basis of the commercial relationship established between the two parties when you make the purchase and request the service Otherwise we would not be able to provide the home delivery service.

e) If you ask to receive our Newsletter, Push notifications, email notifications, sms notifications or any other notification on our products, services and activities, on the basis of your consent to receive this type of notifications.

f) If you give us your opinion about Ignacio de las Cuevas S.A. in general or about a particular product or service, simply on the basis that you have decided to complete the questionnaire because it is voluntary. In any event, we would remind you that your responses are only associated to a code.

g) If you send us your Curriculum Vitae with the data you decide to include, on the basis that you have voluntarily expressed, by sending your CV, your desire to participate in selection processes.

4. Who is the recipient of your data?

The data you have given us through one of the above channels is not communicated to third parties except in the following cases:

  • If you take part in image/sound recordings for draws, competitions or other promotions and on visits to our facilities and you have given your express consent for us to communicate your data to mass media.
  • If you are the beneficiary of the Grupo Cuevas Loyalty card and you have given your express consent for us to communicate your data to third parties who carry out actions related to promotions and launches so you can benefit from special advantages as a loyal customer. If you are a beneficiary of Campaña Bebé, the data on adults (copy of the family register and newborn’s date of birth) will not be communicated to third parties.
  • If you are the recipient of our Newsletter, Push notifications, email notifications, sms notifications or any other notification on our products, services and activities and you have given your consent for us to communicate your data to third parties so they can manage delivery.

Under no other circumstances will your data be communicated to third parties, unless we are obliged to do so by law.

This Policy will be modified as necessary to communicate your data to third parties in cases other than those above only with your prior express consent.

5. What are your rights when you give us your personal details?

By entering into a relationship with us, you have a series of rights that enable you to decide and monitor at all times how we use your personal details. You can exercise these rights at any time, free of charge. You can contact us in any of the following ways:

IGNACIO DE LAS CUEVAS S.A.
Rua dos Teceláns, 5. 32001 Ourense
protecciondatos@grupocuevas.com

Before we can attend to your request, we need to ensure that it really is you and so you must provide us with a copy of your identity document and indicate the right you want to exercise. If your application does not meet the above requirements, we will ask you to correct it.

In particular, you have the following rights:

  • The right to request access to your personal data
  • The right to ask for data to be rectified
  • The right to ask for data to be eliminated
  • The right to request a restriction on the processing of your data
  • The right to object to your data being processed
  • The right to data portability.

What does the right to access entail?

You can ask us to let you know whether we are using your personal data or not; if we are, we will also send you additional information such as what personal data we have on you, why we are using that data, the entities we are sharing the data with, the period during which we will retain your data and if we are creating profiles, among others.

What does the right to rectify entail?

You can ask us to change any of the personal data we have on you to correct and update them. In any event, it is advisable for you to ensure the data we have on you is up to date.

What does the right to eliminate entail?

You can ask us to eliminate the personal data we have on you when they are no longer necessary for the purpose for which we use them or when you withdraw your consent, in the cases where we only process the data for the purposes based on that consent.

What does the right to restrict entail?

You can ask us to temporarily restrict the use of your personal data

  1. if you consider that your data are inaccurate, until we verify or update them
  2. if we no longer need them for the purposes indicated in section 2 above but you want us to keep them so that you can bring or defend yourself against claims, or
  3. if you object to us using your data for one of the purposes listed in section 2 of this Privacy Policy, while we assess whether the legitimate interest we have at Ignacio de las Cuevas S.A. prevails over your right to object to us using them.

What does the right to data portability entail?

You can ask us to deliver directly to you or to another entity, provided it is technically possible, a commonly used, machine-readable structured file containing the personal data we have on you.

What does the right to object entail?

You can object to us using the data for one of the purposes listed in section 2 in this Privacy Policy. We would particularly like you to note that you can ask us to stop analysing your profile to send you promotional communications.

Furthermore, you can submit a complaint to the competent Supervisory Authority on data protection matters: Agencia Española de Protección de Datos.

Similarly, you can withdraw your consent at any time.

6. Privacy Policy updates

We may update our Privacy Policy as necessary. The latest version will always be available on our website.