Cuevas y Cía privacy policy

We take your privacy seriously. We suggest you take a few minutes to read, understand and, as appropriate, accept our Privacy Policy.

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

Cuevas y Cía S.A.
Polígono industrial San Cibrao das viñas calle nº10 Ourense
info@marronglace.com
tfno: 988 383 822

2. WHAT DATA OF YOURS DO WE PROCESS, FOR WHAT PURPOSE AND HOW LONG WILL WE RETAIN YOUR DATA?

We process the data you have provided - through website purchase forms or contact form when:

a) If you fill the forms to make purchases: name and surname, ID document (only in the case of a person who pursues professional activity and requests the invoice), landline number, mobile number, email address, city and country of residence.

Purpose: to manage your purchase and the shipment of our products.

Retention: we will retain your data until you expressly ask us to eliminate them.

In that case, the data will be eliminated using the appropriate security measures.

b) If you apply to receive our Newsletter, Push notifications, Email notifications, sms notifications or any other notification on our products, services and activities: name and surname, mobile number, email address, town and province of residence and signature.

Purpose: to provide you with news, products and services from our brands and receive alerts about current opportunities and promotions.

Retention: we will retain your data until you unsubscribe from the above mentioned communications.

c) If you give us your consent to image/sound recording on the occasion of draws, competitions or other promotions, and when you participate in visits to our facilities: name and surname, ID document, image (photograph and/or video), audio, date of birth, landline number, mobile number, email address and signature.

Purpose:

  • Publication of images/audio clips on the company’s private Intranet.
  • Publication of images/audio clips on the social networks of Cuevas y Cia and associated brands of Grupo Cuevas.
  • Publication of images/audio clips on a magazine, blog or other corporate material/format
  • Communication of images/audio clips to the mass media.

Retention: we will keep your data until you expressly ask us to eliminate them. In such case, they will be eliminated using the appropriate security measures.

d) If you contact us through customer service about a general issue or about a particular product or service: name, surname and email address.

Purpose: we want to know the opinion of our customers and solve any problem related to the product and the conditions of purchase and delivery as well as accounting or fiscal issues.

Retention: we will retain your data until you expressly ask us to eliminate them. In that case, the data will be eliminated using the appropriate security measures.

3. WHAT IS THE LEGAL BASE THAT LEGITIMATES CUEVAS Y CIA, S.A. TO TREAT YOUR DATA?

a) If you make a purchase of our products on the basis that you have given your express or unequivocal consent.

b) If you ask to receive our Newsletter, Push notifications, email notifications, sms notifications or any other notification on our products, services and activities, on the basis of your consent to receive this type of notifications.

c) If you participate in an image/sound recording during draws, competitions or other promotions or when you visit our facilities, on the basis that you have given your express or unequivocal consent.

d) If you contact us through customer service about a general issue or about a particular product or service, on the basis that you have given your express or unequivocal consent.

4. WHO IS THE RECIPIENT OF YOUR DATA?

The data you have given us through one of the above channels is not communicated to third parties except in the following cases:

  • If you make a purchase, to third parties that provide us with support in the services that we offer you, such as financial institutions, anti-fraud entities, technological service providers, logistics, transport and delivery service providers.
  • If you take part in image/sound recordings for draws or other promotions and on visits to our facilities and you have given your express consent for us to communicate your data to mass media.
  • If you are the recipient of our Newsletter, Push notifications, email notifications, sms notifications or any other notification on our products, services and activities and you have given your consent for us to communicate your data to third parties so they can manage delivery.
  • Under no other circumstances will your data be communicated to third parties, unless we are obliged to do so by law. This Policy will be modified as necessary to communicate your data to third parties in cases other than those above only with your prior express consent.

5. WHAT ARE YOUR RIGHTS WHEN YOU GIVE US YOUR PERSONAL DETAILS?

By entering into a relationship with us, you have a series of rights that enable you to decide and monitor at all times how we use your personal details. You can exercise these rights at any time, free of charge. You can contact us in any of the following ways:

CUEVAS Y CIA S.A.
Pol. Industrial San Cibrao das viñas, calle 1 nº 10, 32901 Ourense
info@marronglace.com

Before we can attend to your request, we need to ensure that it really is you and so you must provide us with a copy of your identity document and indicate the right you want to exercise. If your application does not meet the above requirements, we will ask you to correct it.

In particular, you have the following rights:

  • The right to request access to your personal data
  • The right to ask for data to be rectified
  • The right to ask for data to be eliminated
  • The right to request a restriction on the processing of your data
  • The right to object to your data being processed
  • The right to data portability.

What does the right to access entail?

You can ask us to let you know whether we are using your personal data or not; if we are, we will also send you additional information such as what personal data we have on you, why we are using that data, the entities we are sharing the data with, the period during which we will retain your data and if we are creating profiles, among others.

What does the right to rectify entail?

You can ask us to change any of the personal data we have on you to correct and update them. In any event, it is advisable for you to ensure the data we have on you is up to date.

What does the right to eliminate entail?

You can ask us to eliminate the personal data we have on you when they are no longer necessary for the purpose for which we use them or when you withdraw your consent, in the cases where we only process the data for the purposes based on that consent.

What does the right to restrict entail?

You can ask us to temporarily restrict the use of your personal data

(i) if you consider that your data are inaccurate, until we verify or update them

(ii) if we no longer need them for the purposes indicated in section 2 above but you want us to keep them so that you can bring or defend yourself against claims, or

(iii) if you object to us using your data for one of the purposes listed in section 2 of this Privacy Policy, while we assess whether the legitimate interest we have at Cuevas y Cia S.A. prevails over your right to object to us using them.

What does the right to data portability entail?

You can ask us to deliver directly to you or to another entity, provided it is technically possible, a commonly used, machine-readable structured file containing the personal data we have on you.

What does the right to object entail?

You can object to us using the data for one of the purposes listed in section 2 in this Privacy Policy. We would particularly like you to note that you can ask us to stop analysing your profile to send you promotional communications. Furthermore, you can submit a complaint to the competent Supervisory Authority on data protection matters: Agencia Española de Protección de Datos. Similarly, you can withdraw your consent at any time.

6. PRIVACY POLICY UPDATES

We may update our Privacy Policy as necessary. The latest version will always be available on our website.